Get a Customer Support in France
Outsource your customer support in France
French Office is offering customer assistance
French Office has a solution for the French customer support. Our teams are all in France and are proposing the best quality for your customer care. It can be by email or by phone.
The service we provide to you and your customers has the purpose of being as perfect as possible…and even better than if you would have done it internally. To offer you a cost effective solution with a high quality service, we know by experience that the preparation of the outsourcing is a key factor. During the first weeks, consequent time is spent by your management to do the follow-up and help our own teams. Afterwards, a management level 2 should remain available for all questions or issues that could arrive.
The service we provide to you and your customers has the purpose of being as perfect as possible…and even better than if you would have done it internally.
To offer you a cost effective solution with a high quality service, we know by experience that the preparation of the outsourcing is a key factor. During the first weeks, consequent time is spent by your management to do the follow-up and help our own teams.
Afterwards, a management level 2 should remain available for all questions or issues that could arrive.
Quality of service for the customer care
The quality of your customer support is the key for you and for us.
The idea is that our employees know as much as possible about your company so we can answer quickly to your contacts and with exact and detailed information.
To make a success story with your French customer support, we organize some training regarding your company and your products.
HOW FRENCH OFFICE BUSINESS SUPPORT WORKS ?
How it Works ?
Take contact with our team to start the set up of your Customer Care. Take a call with our Commercial Team to talk about your project and the services you need.
Together we decide the type of customer care you really need ! Our team will thought about your project to propose you the best solution for your business. Then we build together and step by step your customer care.
Everyday we manage your Customer Care from 9AM to 6PM from our office in France. We can answer to your customers in French, English, Italian, Spanish and
Thanks to this French Cutomer care you can improve your brand image ! More and more customers will be satisfied of your support and it will improve your Company image !
Take contact with our team to start the set up of your Customer Care.
Together we decide the type of customer care you really need !
Everyday we manage your Customer Care from 9AM to 6PM.
Thanks to this French Cutomer care you can improve your brand image !
Take a call with our Commercial Team to talk about your project and the services you need.
Our team will thought about your project to propose you the best solution for your business.
Then we build together and step by step your customer care.
From Monday to Friday, 9AM to 6PM, we manage your Customer Care from our office in France.
We can answer to your customers in French, English, Italian, Spanish and
Thanks to your new French Customer Care service, more and more customers will be satisfied of your support and it will improve your Company image !
Training of the French customer support teams
From the beginning, we want to provide the best customer care to your French clients.
So we organize some training sessions about :
- The activities of your company (products/services, type of customers, market competitors).
- Your internal and external business processes.
- Your company products with their advantages and limitations (prices, features, etc).
- The FAQ (frequent asked questions).
A Customize Customer Care for your Company
French-Office offer a five stars Customers Care services
Outsource Customer Support
French-Office provides you a lot of services to outsource your customer support. Thanks to this services, you can focus all your effort on your core business and be more effective and relax.
We have a dedicated software that we plug to your email system. It will analyze automatically every entering email your message inbox.
We extract at every minute the inbound emails that are arriving in your inbox. They will be automatically analysed by our software and splitted out to the customer care service.
The email titles must have been clarified in a way that we can work together.
Thanks to our IT solutions, our customer support teams get the the daily information of your activites in France. So they have all data to answer properly to your customers.
They can send emails to your clients with your company signature.
Some extra services for you
Our company can offer your severals extra services to simplify the management of your business !
Any company that intends to set up in France must have an individual identification number. French-Office can help you in your efforts to obtain a French VAT number.
French-Office can deposit your checks in a bank that you choose. Our check deposit service is reliable and secure, it has been proven for many years and many customers trust it.
BUSINESS SUPPORT PLANS & PRICING
Sample Rates
Your Text
TILL 15 CALLS/MONTH
49€90
A MONTH
No translation
TILL 40 CALLS/MONTH
171€20
A MONTH
Translation French -> English
TILL 80 CALLS/MONTH
330€40
A MONTH
Translation French -> English
FOR ALL YOUR CALLS
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Tailor made
Our clients advice our services
More than
Andrea P.
ManagerFrench Office helps me manage all the tasks that used to give me real headaches. Now I can focus on my customers and prospects.
Chuck L.
OwnerWe partner with French Office for fulfilling our E.U. orders and returns. Sales are up, we reduced our costs and delivery times. Our customers appreciate the improvement.
Kathleen R.
PostFrench office set up our branch company, local phone numbers and processes our mail, and returns. We have a presence in France without being there. Wonderful!