Managing your postal mail in France

Learn how to Manage your Virtual Mailbox

Tutorials about your Backoffice

On this page, you will find a set of tutorials about French Office’s back office.
Through these tutorials, you will be able to better understand your online access and train you in its use.

Therer are 5 categories of tutorials so that you can simplu find the explanation that interests you :

Presentation

Your Mailbox Features

This tutorial briefly introduces you to your Back Office through its simple and intuitive interface. You will find tips, news, informations about your account and various additional services offered by French Office.

Content

This video will tell you more about the management of your online Postal Box.
Especially on the different ways to organize your mail and packages, to rename them, to mark them or to carry out a search in your PO Box.

Scanning

Set-up scanning

Learn more about scanning services, how to ask for it and change the quality.

Your Folders

Folders of your Mailbox

This short video will explain you how to create or delete folders and how to move items into different folders from your virtual mailbox.

PO Box Management

Your Backoffice Management

This tutorial explains how to share items by email or in your Electronic safe or cloud. You will also find informations about downloading and printing mail.

Forwarding

Ask for a forwarding

If you need information about shipments, this tutorial is made for you.
You can learn more about shipment request as well as automatic shipments.

Follow Up Actions

Manage your account

Everything you need to know about the follow up actions on your Web Access. How to get invoices, how to track your different requests and how to know the different actions our team is performing for your account.

Parcels Management

Handling your parcels

With this video you can know everything about the management of parcels :
Make a shipment request, ask a destruction, get some pictures of your packages…

If you have some issues viewing these videos, we advise you to click on the “Play” button below to view these tutorials directly on YouTube.

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